Terms and Conditions of Rental Agreement:

Transportation Reservation: Under 21 Years of Age

We require all transportation to be reserved by someone who is 21 years of age or older. If you or your guests are under 21 years of age, you must have a parent/guardian be the signatory on the contract thus acting as the host/hostess. Along with the signed contract, the host/hostess will need to provide a copy of a valid state issued identification, email address, and cellphone number. The vehicle may not begin the transportation unless all required documentation is received. As the signee, Social Host Law, M.G.L. c.138, s.34, applies if underage guests are discovered in possession of alcohol at any time during the transportation.

If anyone on board the Vehicle is under 21 years of age, the event will be treated as an underage booking. All underage transportation are required to have a parent/guardian monitor present at boarding of the transportation, as well as a chaperone throughout the event, with the exception of direct Prom/Homecoming transportation. The adult signee may opt to a) be the onboard parent/guardian chaperone, or b) arrange a third-party chaperone above the age of 21. The monitor will be present at the boarding of the transportation to ensure that passengers do not bring alcohol or contraband on board. No coolers or bags larger than a wristlet or wallet (i.e. 8 in x 5 in) are allowed on the vehicle. Client agrees that the monitor can search each individuals' items and person as they board the vehicle and once on board, including but not limited to looking into any belongings or guest pockets. The adult chaperone must ensure that no underage alcohol possession, consumption or other illegal activities occur during the transportation on board or at any desired destinations.

If an underage passenger is found in possession of alcohol or appears intoxicated, the chaperone will call a parent/guardian and the operations manager to inform of the transportation termination and all guests will be immediately transported back to the pickup location. Under this policy, the driver also reserves the right to park on the side of the road and wait for parent/guardians to pick up their underage charges. No refunds are given if the transportation is terminated for underage alcohol possession or intoxication.

The same protocol applies to marijuana or illegal drug use, destructive, offensive or rowdy behavior and driver harassment. Conclusion of termination for these reasons is strictly at the driver's discretion.


Transportation Reservation: Over 21 Years of Age

Alcoholic beverages can be brought on board the vehicle if ALL guests are over 21 years of age. Massachusetts Open Container Laws do not apply to passengers of motor vehicles designed, maintained, and used for the transportation of persons for compensation. This is pursuant with M.G.L. c.90, s.24I. Every guest must present a valid state issued form of identification to the driver and/or bouncer at the time of boarding if alcohol is carried on the vehicle. Illegal substances of any kind are prohibited on board the vehicle. If alcoholic beverages are brought on board, it is the host/hostess's sole responsibility to ensure that all guests are of legal drinking age and carry a valid identification card. As the signee, Social Host Law, M.G.L. c.138, s.34, applies if underage guests are discovered in possession of alcohol at any time during the transportation. Any guests who fails to present a valid form of identification will be unable to board the vehicle when alcohol is present. The host/hostess may opt to either a) remove all alcohol from the vehicle or b) deny access to the underage individual.

Pursuant under M.G.L. c.138, s.22, all passengers combined are not allowed to bring more than eight cases of malt beverage or one gallon of other alcohol on board, or their measured equivalent. The driver will not allow passengers who are drinking alcohol or appear impaired to drive home. The host/hostess shall be responsible to ensure all guests have a designated driver for their use. If none is available, the driver shall transport the guest to a safe location and the host/hostess will be charged this time at the current hourly transportation rates.

Bianco's Limousine and Livery Service cannot guarantee the entrance to public locations due to overcapacity or other foreseen issues by the establishments. There is no recourse or refunds offered if guests are unable to receive any VIP Privileges at establishments. If no destination is provided prior to the transportation start, the driver will follow a designated route throughout Berkshire County with designated bathroom stops every hour or as requested.

General Transportation Regulations

Bianco's Limousine and Livery Service shall not be responsible for any injuries that may occur due to horse play, rowdy behavior or inebriation while the vehicle is in motion, at a standstill or entering or exiting the vehicle. All passengers will keep body parts such as arms, feet, hands, etc. inside the vehicle at all times. Passengers will stand behind the yellow/white line at the front of the vehicle while it is in motion.

Bianco's Limousine and Livery Service strives to ensure the best operating condition of all its accessory systems, but due to unpredictable failure rates of accessory systems, we cannot guarantee the operation of all our electronic systems. No refunds or adjustments are given for accessory system failures or unavailability unless all systems are down. We also cannot guarantee the fulfillment of requested drivers or vehicles but will do our best to accommodate your request.

Bianco's Limousine and Livery Service recommends that all personal valuables be removed from the vehicle when unattended. Bianco's Limousine and Livery Service shall not be responsible or liable for lost or stolen items from the vehicles or any establishments that you visit. Items, aside from food and drink, that are provided by Bianco's Limousine and Livery Service within the vehicle (special occasion decorations, drinkware, etc.) must remain inside the vehicle and be in their original condition at the end of the trip. Missing or damaged items will be charged to the host/hostess at the cost of their replacement. In such instance, a receipt for replacement will be provided to the host/hostess.

The host/hostess understands that the time of the transportation begins when the vehicle leaves the garage located at 449 Pittsfield Road in Lenox, Ma and then returns to the garage.

Bianco's Limousine and Livery Service is not liable for delays caused by Acts of God, public enemies, authority of the law, quarantine, riots, accidents, strikes, breakdowns, bad roads or weather conditions, and other conditions beyond our control.

There shall be only one designated pick up location for guest boarding unless pre-approval has been granted at the time of booking. The vehicle capacity booked will be clearly stated in the reservation contract and may not be exceeded. If more guests are present at the time of boarding, the host/hostess may choose to a) pay additional costs for a secondary vehicle, or b) turn away additional guests. Depending on the size of your party and the type of event booked, an additional monitor may be present to assist the driver with general on-board operations.


Payment Agreement

A Deposit of $100 is required in order to reserve a date/vehicle. This deposit is fully refundable if contract is canceled in writing prior to 10 days before your scheduled transportation. There are no refunds for cancellations within ten days of your scheduled transportation.

All price quotes include an 18% service fee which includes tax, tolls and driver gratuity. Your driver will automatically receive 15% gratuity, however, if you feel your service was impeccable, we allow additional tipping in cash to the driver directly, or to their personal Venmo account.

Payment is required in full a minimum of three days prior to your reserved date in the form of cash, check, Venmo or credit card. A fee of $35 will be charged for returned checks. Should your check not clear, or your credit card be declined, services will not be rendered until payment has been rectified. Clients that pay in full, in cash, will receive a 3% discount.

Receiving credit card information by any method such as telephone, fax, email or in person denotes a commitment to purchase transportation services and authorization to charge the credit card. Regardless of payment method, all transportation require a valid credit card on file in case of overtime, overcapacity, or incidentals.

No cash payments to the driver will be accepted for the original transportation, however cash will be accepted for additional costs. Should you either request additional hours or go overtime, you agree to have the set amount, in increments of one-hour blocks, charged to your credit card on file or paid to the driver in cash. If you prefer to pay cash to the driver at the close of your trip, a receipt will be provided at time of payment. If more guests are present than the vehicle is equipped to carry, a secondary vehicle will be sent for the additional persons and you will be billed accordingly. At the end of the transportation, any and all damage caused to the vehicle and/or windows by passengers will be assessed and billed to the host/hostess. There is an automatic $100 fee for extensive cleanup such as spills or sickness/vomiting. This amount will be charged to the credit card on file or the host/hostess shall make payment within one week.


The host/hostess acknowledges that payment, in any form, is acceptable of these terms, conditions and disclaimers. The host/hostess also accepts responsibility to inform all passengers of the same and to enforce all terms and disclaimers. It is recommended that the host/hostess inform all passengers to read and acknowledge this disclaimer prior to boarding the party vehicle.

Bianco's Limousine and Livery Service reserves the right to terminate this contract for noncompliance of the above regulations. All information is binding and cannot be altered or changed without the verbal or written consent of Bianco's Limousine and Livery Service.